FAQs

 
 

WHAT SETS YOU APART?

At BobbyMac, we believe in design, with heart, for brands who put purpose at their core. By narrating and illustrating the stories of brands who are the change they wish to seek, we help history unfold for the better. 

WHAT IS YOUR PROCESS?

View here to find out some more details on my process.

WHAT IS THE TYPICAL TURN AROUND TIME FOR PROJECTS?

Have a look at my process page, there will be detailed information regarding the design process. Project time frames will vary due to client response times {revisions, content, etc} and require a set schedule prior to starting your project. Rush services are available at an additional cost if necessary.

 

WHAT ARE YOUR PAYMENT POLICIES & 
METHODS ACCEPTED?

My preferred method for payment is through a a Xero invoice either direct bank transfer, PayPal or Stripe payments. All projects require a 50% non-refundable payment before work commences and to hold your spot in the queue.

The remainder of the payment is delivered at project completion, before final files are delivered and/or website is launched. Depending on the complete total cost, various payment options are available. All print costs are due before items are sent to the printer.

WHAT HAPPENS IF I’M NOT SATISFIED?

Before any project, I do a consultation with you to make sure our styles are on the same page and work out the direction you want to take. When you purchase a package you will pay a 50% non-refundable deposit. If you feel we are not creating the design and look that you wanted to achieve you will not be required to pay the remaining balance.

DO YOU HAVE SET BUSINESS HOURS?

To respect your time and my own, I do have set office hours. You can email or call me Monday through Friday between 9am and 5pm. I typically respond to any after hour emails the following business day.

I HAVE A STORE, CAN I STOCK BOBBYMAC DESIGN ARTWORK?

I would love to hear from you! For all wholesale enquiries please contact me at:  hayley@bobbymacdesign.com or 0432 599 332.

DO YOU SHIP INTERNATIONALLY? 

I definitely do. I love seeing my products sent over to other countries and use Australia Post for all our international orders. 

HOW MUCH IS SHIPPING?

Australia: Flat rate $10 •  Free shipping over $80

Rest of the world: Flat rate $20 • Free shipping over $150

 

HOW LONG CAN I STORE MY ART PRINT IN THE TUBE? 

I recommend framing your print as soon as possible, however, if you intend on storing it for some time, I would encourage you to take your print out of the tube and store it flat in a dry place. No returns or exchanges can be made on products that exceed the 14 day returns policy.

 

RETURNS
We do not accept returns on change of mind. No returns or exchanges can be made on products that exceed the 14 day returns policy. So please choose very carefully when deciding to on a print for yourself or as a gift. Please email me at  if any problems arise on receiving your order.